Brainovation™ Today

Information alerts by interKnowledge Technologies

Webinar: Improve Your Customer's Experience

The Customer Experience: How to Make it Better

Tuesday, January 25th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

The ways our customers interact with us are no longer numbered in the ones, twos or even threes.
There are dozens of ways a customer can experience us. From a general consumer search on the Web, to maybe a TV commercial, to a subsequent visit to our website, to a call to the contact center, to a demo from a sales rep... think about the many possible touchpoints a customer has to learn about our products.

NOW... think about how you cope with that. How do you make each point-of-contact aware of the others? How do you deliver knowledge derived from a customer interaction in a call center to the Web self-service database? How do you filter the "noise" from the babble
of social networks about your product to create a reasonable and productive response to a specific customer question? And how do you deliver that single-version-of-your-story back out to all the possible interaction environments — both those under your control and NOT
under your control — your customers are addressing?

It's a huge challenge, and a few companies are addressing it. What can YOU learn from them? A lot. Attend this KMWorld Web event to learn how to make YOUR customers' experiences perfect.

Moderated by KMWorld publisher Andy Moore, this expert panel will discuss:

• That "social" is not a feature. It's a business strategy that changes everything.
• How to build self-populating online knowledgebases through social business software.
• How to overcome the challenge of balancing centralized messages and branding with the
   need for targeted content.
• That -- through listening to what your customers are saying -- you can drive innovation.
• Why multi-channel marketing and management is not optional -- it's a corporate necessity.

Attend this live, interactive Web event to learn how to develop a proactive approach to
e-discovery and litigation preparedness. YOU can do something about it. This live Web
event will tell you how.

The Customer Experience: How to Make it Better

Tuesday, January 25th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by A. Hemre at interKnowledge Technologies on behalf of KMWorld.

 

Free Webinar: Unleash superior customer experience with knowledge-infused CRM

Unleash Business Value and Differentiation with Knowledge-Infused CRM

CRM systems excel in managing customer data and automating customer-related backoffice processes. On the other hand, robust KM systems for contact center and web customer service excel in capturing and disseminating knowledge from the best agents and subject matter experts to frontline agents and self-service portals.

Combining the unified synergy of CRM and KM can unleash breakthrough business value and help deliver distinctive customer experiences. How can businesses infuse knowledge seamlessly into CRM processes? What are the top trends for 2010? What are the best practices and real-life success stories?

WHO SHOULD ATTEND:
Managers and executives in the following functions:

• Contact centers/customer service
• Customer experience
• Knowledge management
• E-business/E-commerce
• Operations
• Marketing
• Community and social management
• Brand management
• IT
• General Management

Unleash Business Value and Differentiation with Knowledge-Infused CRM

Tuesday, November 30th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by Anders Hemre at interKnowledge Technologies on behalf of KMWorld

Webcast: Learn How Enterprise 2.0 Can Transform Your Business

Five Ways Enterprise 2.0 Can Transform Your Business
Improve Collaboration and Transform Your Business with Oracle's Enterprise 2.0 Solutions

Tuesday, November 16th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

With Enterprise 2.0, you can transform your workplace into an interactive environment
that not only improves employee collaboration and business productivity, but also enhances
customer and supplier relations. The key to providing a modern user experience to
employees, customers, and partners is to offer a single, personalized point of access to all
business functions and resources—the kind of access Oracle WebCenter Suite provides.

Oracle's Enterprise 2.0 solutions offer integrated portal, collaboration, and content
management capabilities that bring together all your information, processes, systems,
and people to make the most of the interactive user experience. Learn more in this Webcast
presented by KMWorld magazine and Oracle. Discover how Enterprise 2.0 can help your
organization:

• Improve productivity and collaboration
• Extend business processes and applications to broader audiences
• Increase business visibility and responsiveness

Five Ways Enterprise 2.0 Can Transform Your Business
Improve Collaboration and Transform Your Business with Oracle's Enterprise 2.0 Solutions

Tuesday, November 16th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by Anders Hemre at interKnowledge Technologies on behalf of KMWorld

Focus Webinar Invitation: Understand Today's B2B Buyers and How to Reach Them

Free Live Webinar:
Tuesday, August 3, 2010  10 AM PDT / 1 PM EDT

Featured Speakers:
Carlos Hidalgo
President, The Annuitas Group

James Hong
Principal Solutions Consultant, InsideView

Host:
Craig Rosenberg
Editor, Funnelholic.com; VP, Products & Services, Focus

Throw everything you've learned about buyer behavior in college out the window. Ok, keep the timeless stuff. Today's business buyers (aka Customer 2.0) are changing fast as they leverage new technology, such as social media, that helps them to easily communicate, share, and learn about how to solve their pain points and seize opportunities.

Meanwhile, marketing & sales teams are slow to respond to this newfound buyer empowerment. But with the right approach and tools, your marketing and sales teams can not only adapt but also thrive in this new environment, and raise their productivity to the next level! >> Join Us Today!

 

Join this FREE live Webinar to hear how from leading B2B marketing, lead management, and sales experts as they dive deep to share with you:

  • The latest data that illustrates how the B2B buyer and the buying cycle are changing
  • Details on a proven approach to reach prospects based on 3 simple key steps: listen, connect, and engage
  • Expert opinion and advice on how to overcome the disconnects between sales, marketing, and buyers across the buying cycle
>> Join Us Today!

A Chance to Win
Live attendees will be entered for a chance to win an iPod Nano

Posted by Anders Hemre at interKnowledge Technologies on behalf of Focus, Inc.

 

Best Strategies for Document & Image Management

Roundtable Webinar: Best Strategies for Document and Image Management:

Tuesday, July 20th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Join the country's leading experts on document capture and image management in this fast-
paced, information-rich roundtable webinar, July 20th, 2 PM ET.

Nearly every business has to confront its "paper problem." Many businesses still rely on
paper documents as the primary means of communication among customers, partners,
counsel and within the company itself.

It will probably never go away entirely. But there are solutions that will help you
reduce, re-direct and re-think business processes that currently rely on paper. Why?
There are cost reasons. There are risk reasons. There are productivity reasons to get rid of
all that paper. What are your organizations doing to reduce your dependence on paper?

The leading thinkers in the field of document and image management will join KMWorld to
discuss what YOU can do to:

• Get control of paper at its first point of entry into your business – whether in remote
  offices or the mailroom
• Make your paper-based processes run much more efficiently
• Drive the communication and processes of your business with automated workflows
• Use a Web-based interface to turn raw data into searchable information
• Lower cost of ownership by leveraging existing infrastructure and open technologies
• Speed the delivery of paper into SharePoint and other applications
• Increase compliance for corporate governance and industry regulations
• Benefit from lessons learned through real-life examples

Tuesday, June 29th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by Anders Hemre at interKnowledge Technologies on behalf of KMWorld

Free Microsoft/Smartlogic Webinar

Creating Innovative FAST Search Applications  
We hear it all the time - getting the right information at the right time.  That's the goal of every search, content and information access platform.  But how is this realistically and practically achieved in organizations that have applied best practices and recent advances in search to their day to day business problems?

This Webinar will explore how a combination of recent advances in tools and approaches can enable a new vision and reality for search.   We'll hear from industry visionary Nate Treloar about new ways to consider search in the enterprise, from Toby Conrad, who will illustrate how new search interfaces are being used to solve business problems and from Seth Earley, a specialist in how information structure can be easily enriched  in ways that dramatically improve findability.  These three perspectives will change the way you look at search in your organization.

Date: Tuesday, June 29, 2010
Times:
  • UK/Europe:  14:00 BST / 15:00 CET (9am EDT)
  • US: 10:00 PDT / 13:00 EDT
Duration: 1 hour
Cost:  Free

Register Now

Posted by Anders Hemre at interKnowledge Technologies on behalf of Earley & Associates.

Megatrends & Next Practices in KM for Customer Service

KM for Contact Center and Web Customer Service: Megatrends and Next Practices for Breakthrough Business Value

Tuesday, June 8th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Capturing knowledge and knowhow from the best sources and experts, and leveraging it to engage, acquire, sell, and serve customers paves the way to sustainable competitive advantage and business growth. However, the knowledge management domain is undergoing a sea change, driven by new technologies, new applications, and new trends
such as generational shifts in customer communications, mobile lifestyles, green initiatives, and adoption of social networks.

What are these megatrends and how can you embrace them to add business value and boost your organizational visibility? How are forward-looking customer service and ebusiness organizations leveraging these trends for success?

Join us in this webinar to find out. And register now to reserve your seat!

WHO SHOULD ATTEND:
Managers and executives in the following functions:

• Contact centers or customer service
• Customer experience
• Knowledge management
• E-business or E-commerce
• Social and community management
• Marketing
• Brand management
• IT
• Operations
• General Management

KM for Contact Center and Web Customer Service
Megatrends and Next Practices for Breakthrough Business Value

Tuesday, June 8th, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by Anders Hemre at interKnowledge Technologies on behalf of KMWorld.

Cloud Computing Webinar

Cloud Computing: The Evolution of the IT Help Desk

Thursday, April 22nd, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary KMWorld webcast

IT help desks are adopting a mix of innovative, new technologies, such as software as a service, virtualization and even strategic outsourcing. And while these new technologies align the IT help desk with business objectives, they also introduce  internal support challenges.

Join this interactive Webinar with Elaina Stergiades, IDC senior research analyst, to discover how IT organizations can better meet the needs of their internal customers.

Attend this live Webinar to learn::

• The major challenges facing IT departments in 2010
• How IT staff can better meet the needs of internal customers
• Best practices for delivering internal support
• And more…

Cloud Computing: The Evolution of the IT Help Desk

Thursday, April 22nd, 2010 — 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by Anders Hemre at interKnowledge Technologies on behalf of KMWorld.

6 HR Metrics No Organization Should Be Without

HR Business Intelligence

HR business intelligence uncovers the insights executives need for smarter staffing, planning, and budgeting decisions. With the right metrics, you can deliver additional value, savings, and increased productivity to your organization—plus more clearly articulate the vital role HR plays in business success.

Read about the 6 HR metrics no organization should be without.

Posted by Anders Hemre at interKnowledge Technologies on behalf of BusinessWatch.