Everything you always wanted to know about CRM
(But Were Afraid to Ask)

Thursday, January 15th
No cost to attendees, but space is limited. Sign up by clicking here.
 
Intelestream's Chief Operating Officer Richard Baldwin will address five key aspects of CRM with which all businesses should be familiar:

- Defining CRM and why businesses use it
- CRM processes involving sales, marketing, customer support, e-commerce, and reporting
- Implementation best practices and encouraging user adoption
- Customizations, maintenance, and enhancement
- Overview of the CRM marketplace: matching specific business needs with the right CRM platform

There will be a question and answer session focusing on the specific business case scenarios of attendees.

More about Intelestream

To learn more about Intelestream, go to www.intelestream.net

Posted by Anders Hemre at interKnowledge Technologies on behalf of intelestream

Research firm Basex has been looking at the impact of information
overload for quite some time.
Here's a recent comment by Chief Analyst Jonathan Spira.

WHAT PEOPLE DON'T UNDERSTAND ABOUT INFORMATION OVERLOAD

Since we announced an approximate cost of Information Overload ($900
billion p.a. to the U.S. economy for 2008), there has been a lot of
discussion both in the media and the blogosphere about the problem. Some
bloggers have written that this is much ado about nothing and mistake what
we are saying for an attempt to measure productivity as if knowledge
workers should be all work and no play.

That is so far from the reality of the situation that I felt it necessary
to address it here.

Information Overload is a problem because it creates a bottleneck that
stops us from absorbing all of the information being thrust at us.
Clearly, some information is left behind. Some of it might even be useful
or important. What's worse is that we don't generally know what we don't
know, so we may make decisions based on the information we have available
to us, even though we are overlooking some information (that may or may not
be critical) simply because we're unaware of its existence.

Should knowledge workers not stop and take a break, visit a Web site that
is not work related, stop and smell the roses, go to the water cooler, play
a game? "All work and no play makes Jack a dull boy" goes the aphorism.
My version would read something like "All work and no play makes Jack a
burnt out knowledge worker."

So let's set the record straight.

Knowledge workers need mental breaks and down time from their work during
the course of the day, but they need to be at a time and place of the
knowledge workers' choosing, not when an interruption breaks their
concentration.

Reducing Information Overload is about increasing productivity, and the ROI
for the organization's knowledge workers. Understanding the potential
impact, i.e. the amount of money that it takes to pay knowledge workers
during time that they may not be at their peak efficiency, allows
organizations to conceptualize the problem and begin to take action.

If you don't know how much Information Overload is costing you, you can
find out at the Information Overload Calculator at
http://www.iocalculator.com. But be prepared.

Posted by Anders Hemre at interKnowledge Technologies on behalf of Basex.

Findability Architecture of the Future

Most companies, large and small, recognize the value of search in finding content within
their organizations. Yet, the decision to buy an “enterprise” search platform must not be
taken lightly. From an architecture standpoint, there can be many questions:

• How easy is it to deploy?
• How scalable is it?
• How well does it integrate with my content systems?
• Can it search business applications, such as ERP systems, in real-time?
• How many people does it require to implement and maintain it?

All of the above are good, insightful questions that every KM manager and IT manager
should be thinking about. This webinar will focus on helping you make the right decisions
for your organization, offer some thoughts and some latest innovations in the realm of
search architecture.

Attend the webinar and learn:

• Criteria for selecting an appropriate architecture
• Futuristic innovations in search architecture
• How the choice of the right architecture can impact your organization in the short and
   long term

P.S. All registrants will also receive a free white paper titled, “Enterprise Findability
Without the Complexity.”

Findability Architecture of the Future
Tuesday, December 9th, 2008— 11:00 am PT / 2:00 pm ET
REGISTER NOW for this complimentary webcast

Posted by Anders Hemre at interKnowledge Technologies on behalf of KMWorld

Upcoming Innovation & Knowledge Management Conferences
ICIM Maastricht, The Netherlands, December 10-11
ispim symposium Singapore, December 14-17

The Front End of Innovation Monte Carlo, Monaco, January 26-29
CoDev2009 Scottsdale, AZ, January 26-28
eKNOW 2009 Cancun, Mexico, February 2-6
km2009 Solothurn, Switzerland, March 25-27
APQC annual KM conference Houston, TX, May 14-15

Posted by Anders Hemre at interKnowledge Technologies

Motorola pulling back from European markets
When Motorola announced its third quarter results and reorganization recently, Europe seemed almost to have disappeared off its radar. Although co-CEO Sanjay Jha did not offer many details, he was clear that Europe would be a low priority in sales terms compared to the Americas and some emerging markets, and now the company has detailed a plan that will be seen in some quarters as the prelude to a withdrawal.

The beleaguered handset maker said it will focus its cellphone activities on just a small number of western European countries (it still sees growth, and some chance of competing with Nokia, in some of the higher growth eastern territories, and in Russia). It will also reduce its costs dramatically by working with just two channel partners in western Europe: Telefonica O2 and retailer Carphone Warehouse.

This streamlining will involve a mass reduction of Motorola's own salesforce and other workers in the region, and there will be no major handset launches until the end of 2009. Given the weak performance of Motorola devices in the past few years - only about 10% of its sales are in Europe - the rejected operators may not be too upset by the new strategy, especially as many are looking to support fewer handsets. However, Moto is placing a high level of confidence in just two firms, with which it says it has had a close relationship since the heady days of the RAZR's early life.

Posted by Anders Hemre at interKnowledge Technologies on behalf of Rethink Wireless

Just Launched: Melcrum's Employee Engagement Conference, Atlanta, February 2009

Your organization's employees are probably questioning how the volatile economy will impact their jobs. The thought of layoffs, mergers, acquisitions, and diminishing profits can take its toll on an employees' psyche.

Your challenge (i.e. opportunity to shine as a communicator) is to deliver powerfully motivating communication and HR practices to lift performance. Only strategies that connect strongly with employees will develop your organization through the coming recession and prepare it for fast recovery in the eventual upturn.

By attending Melcrum's 5th Annual Conference on Employee Engagement you'll learn fresh engagement strategies, ways to energize your employees, focus people on a common mission and help them reach new performance levels. View the complete agenda here.

Posted by Anders Hemre at interKnowledge Technologies on behalf of Melcrum.

Open Mobile Summit: The most influential wireless event of the year
Join wireless and internet world-leaders as we explore how to build and monetize the open mobile economy. This definitive event takes the ‘open’ conversation to the next level. With 60+ world-leading speakers from AT&T, Sprint, Verizon, Orange, Vodafone, T-Mobile, RIM, Symbian, Nokia, Google, Yahoo!, AOL, ARCchart and more.

November 19-20. San Francisco. Register by 5 Nov save $300 (ARC3) 

 

Posted by Anders Hemre at interKnowledge Technologies

Leading creative economy people are coming from all parts of the world to Glasgow for Creative Clusters 2008.
The delegate list and full programme, a packed four days of expert speakers, visits, workshops and social events is at www.creativeclusters.com.

Inspiring Keynotes

Olivia Grange is one of Jamaica's most prolific talents: a music and publishing entrepreneur, human rights activist, social worker, and now Jamaica's Minister of Culture. She brings her wide experience, and a big personality, to the complex challenges of diversity, identity and development that the growing global creative economy presents for developing nations.

Caroline Thomson is the Chief Operating Officer of the BBC, part of the central triumvirate running the BBC. As the media industry goes into a period of prolonged turbulence, the BBC is unveiling a new multi-million pound initiative for regional audio-visual production clusters. Caroline makes a major statement positioning the BBC at the heart of the UK creative economy.

Lewis Pinault has degrees in political science, ocean engineering, and Japanese studies. After a stint with NASA specialising in mediation, negotiation, and alternative dispute resolution, he is now a senior Director at LEGO, leading on business applications for team learning, creative innovation, and collective decision-making. Fresh from Google Zeitgeist 2008, Lewis opens the conference with an inspiring look at the need for creativity in all business.

Speakers from Round the World

Insights from New Zealand, Croatia, Barbados, Finland, Sweden, Denmark, Lithuania, Jamaica, Estonia, Tanzania, USA, Ghana, Spain, Germany, Canada, China, Japan and Singapore. And Scotland, Wales, Northern Ireland and England.

Last Few Days for Standard Prices

Prices go up this weekend for conference passes. Book before 20th October and save £70 +VAT on the full conference pass. 
Register now at www.creativeclusters.com.

Posted by Anders Hemre at interKnowledge Technologies on behalf of Creative Clusters 2008